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Quick answers below, and a direct line to the team when they don't cover it.
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support@simnetiq.storeSign in to open a request
A signed-in request carries your plan and workspace with it, which usually saves a round of questions.
Sign inQuick answers
How do I pay, and in what currency?
Paid plans are bought in USD through Revolut. Create an account, sign in, then choose a plan from the pricing page to go through checkout. Each purchase covers a single 30-day term and does not renew automatically — nothing is charged again unless you buy it again.
Can I cancel, and are refunds available?
There is no recurring charge to cancel, so nothing is needed to stop paying. If you want to drop to the Free plan before your 30 days are up, you can do that from your dashboard at any time. Fees already paid are non-refundable except where required by law.
Which platforms do you support?
macOS 13 Ventura and newer on Apple Silicon, and Windows 10 and 11 on x64. There is no Intel Mac build — an Apple Silicon machine is required on macOS.
Do I need to install both parts?
No. You install the launcher, and it downloads and installs the browser engine for you on first run. There is no second installer to find and no separate update to keep track of.
How do I sign in to the desktop app?
With the email address and password you used to create your account on this site. The desktop app uses email and password sign-in only — there is no Google or social sign-in.
How do plan limits work?
Each plan sets how many browser profiles the workspace can keep, how many people can share it, and how many automations it can store. Those limits are enforced in the database rather than only in the interface, so they behave the same on every machine you sign in from. See the pricing page for the current tiers.