Refund Policy

This policy is part of our Terms of Service. It explains what you are buying, how to stop, and when you get money back.

1. What you are buying

A paid plan is a one-off purchase of a 30-day term. It does not renew. We do not store a payment mandate and we cannot charge you again — if you want another term, you buy another one. There is no subscription to stop and no way to be charged by accident.

2. Cancelling

“Cancel subscription” in your dashboard moves your workspace to the Free plan and its limits, straight away. Because nothing was going to renew, cancelling does not prevent a charge — it ends your access to the paid limits early. Unless one of the sections below applies, cancelling this way does not produce a refund, so there is usually no reason to do it before your term runs out.

3. Your 14-day right to withdraw (UK and EEA consumers)

If you are a consumer resident in the United Kingdom or the European Economic Area, you normally have 14 days from the day of purchase to withdraw from a distance contract and get a full refund, without giving a reason.

The exception for digital content. That right is lost once we begin supplying digital content within the 14-day period, if you gave express consent to supply beginning immediately and acknowledged that you would lose the right. When you confirm a purchase, your plan limits are applied as soon as the payment clears — that is immediate supply, and the checkout page tells you so and links to this policy before you pay.

In practice: if you have paid and your plan has been applied, the statutory 14-day right no longer applies. If for any reason your plan was not applied — the payment did not complete, or the upgrade failed — the right is intact and you can withdraw in full.

To withdraw where the right does apply, email support@simnetiq.store from the address on your account within 14 days of purchase and say you are withdrawing. We will refund the full amount to the original payment method within 14 days of receiving that notice.

4. When we refund anyway

Statutory rights aside, we will refund you in these cases:

• You paid and did not get what you paid for. The payment cleared but your limits were never applied, or a fault on our side stopped you using the plan for a material part of the term. Full or pro-rata, depending on how much of the term was affected.
• You were charged twice for the same term.
• We materially reduced a feature you were paying for, or terminated your account without cause, during a term you had already paid for. Pro-rata for the unused part — see sections 9 and 10 of the Terms of Service.

5. When we do not refund

• Because you stopped using it, or changed your mind after the plan was applied and the statutory right in section 3 has been lost.
• Because a third-party service restricted or closed one of the accounts you operate with the browser. That outcome is outside our control, and section 13 of the Terms says we do not warrant against it.
• Where the account was terminated for a breach of our Acceptable Use Policy.

None of this limits a statutory right you have as a consumer, including your rights if the digital content supplied was faulty or not as described.

6. Free plan and trials

The Free plan costs nothing and needs no payment method, so there is nothing to refund. You can use Argus on it for as long as you like.

7. How to ask

Email support@simnetiq.store from the address on your account, and tell us which purchase you mean and what went wrong. We aim to answer within two working days. Approved refunds go back to the original payment method; how quickly they appear is up to your bank, and is usually five to ten working days.

8. Chargebacks

If something has gone wrong, please talk to us before raising a chargeback — it is faster, and we would rather fix it. Raising one does not affect any statutory right you have.