Privacy Policy

1. Who is responsible for your data

Argus is provided by Simnetiq Ltd, a company registered in England and Wales under company number 16861177, with its registered office at 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom. We are the data controller for the personal data described here. Contact us about anything in this policy at support@simnetiq.store.

2. What we collect

• Account data: the email address you sign up with, and the authentication tokens that keep you signed in, stored via our authentication provider. Optional details you choose to set (display name, avatar). If you sign in with Google, we receive your email address and basic profile information from Google.
• Workspace data: the name of your workspace, who its members are, and — if you answer the optional questions when you first sign in — whether it is a business, its name, country, website and logo. These are descriptive. They do not change your plan, your price, or the tax you are charged.
• Subscription data: the plan you are on and its status. Payments are processed by our payment provider; we never receive or store your card number.
• Browser profile & fingerprint data: the profiles, fingerprints, proxies, cookies and credentials you create live on your device inside the desktop application. Credentials are encrypted at rest. We do not receive this data unless you enable cloud sync.
• Cloud sync (optional): if you turn on sync, the profile and proxy data needed to replicate across your devices, and to share a workspace with colleagues, is sent to our servers to provide that feature.
• Support messages: what you write to us, and the email address and workspace it came from.

3. Why we use it, and our legal basis

We do not sell your personal data, we do not run third-party advertising trackers, and we do not use your data to train models.

4. Who we share it with

We use the following processors to run the Service. Each acts on our instructions and only for the purpose named.

We will tell you before adding a processor that handles your personal data. We may also disclose data where the law requires it, or to establish or defend legal claims. If we are ever part of a merger or acquisition, data may transfer to the acquirer under this policy.

Business customers who need a data processing agreement can request one from support@simnetiq.store.

5. International transfers

Some of the processors above are outside the United Kingdom and the European Economic Area. Where personal data is transferred out, we rely on the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses, together with the Standard Contractual Clauses themselves for transfers out of the EEA. You can ask us for details of the mechanism used for a particular transfer.

6. Cookies and analytics

We set only the cookies needed to keep you signed in. There is no advertising and no cross-site tracking on this site. Our Cookie Policy lists what is set and why.

If you accept it in the consent banner, we measure how this website is used with Vercel Analytics: aggregate page views, referrers, and which installer downloads are clicked. It sets no cookies, does not identify you across sites, and we see only aggregated statistics. If you decline, it does not run at all, and either way it never runs inside the Argus desktop application.

7. How long we keep it

We keep account and subscription data while your account is active, and payment records for as long as tax law requires us to.

To delete your account, email us at support@simnetiq.storefrom the address on the account, or use the “Delete account” option in the desktop app, which opens a request to us. We handle deletions by hand rather than automatically, so that a shared workspace is never left without an owner. We act within 30 days and confirm when it is done. Deletion is permanent and removes your account and its cloud data; we keep the payment records we are legally required to retain.

Profile, fingerprint and cookie data stored on your own device is removed when you delete it there. Two automatic windows apply: profiles you move to Trash are purged after 30 days, and the artifacts an automation run produces — including any screenshots it captured of the pages it visited — are deleted after 14 days.

8. Who at Simnetiq Ltd can see your data

Access is limited to the people who need it to run the Service and support you. Being straightforward about one particular case: our internal administration pages read the database through a privileged connection that bypasses the row-level security rules applied to ordinary accounts. Staff using those pages can therefore see workspace names, plans, subscription history, profile counts, and the support messages you send us. They are used to provide support, to apply or correct a plan, and to investigate abuse. They are not used to browse customer data for any other reason.

9. Your rights

If the UK or EU GDPR applies to you, you have the right to: be informed about how we use your data; access a copy of it; have inaccurate data corrected; have data erased; restrict how we process it; object to processing based on our legitimate interests; receive your data in a portable format; and, where processing is based on consent, withdraw that consent at any time without affecting what came before. You are not subject to any decision made solely by automated processing that produces legal effects for you.

Exercise any of these by emailing support@simnetiq.store from the address on your account. We will respond within one month. There is no charge unless a request is manifestly unfounded or excessive.

You also have the right to complain to a supervisory authority. In the United Kingdom that is the Information Commissioner’s Office (ico.org.uk); in the EEA it is the authority in the country where you live or work. We would rather you came to us first, but you do not have to.

10. Children

The Service is not for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal data, tell us and we will delete it.

11. Security

We use encryption in transit, row-level access rules that scope each workspace’s data to its own members, and encryption at rest for stored credentials in the desktop application. No system is perfectly secure. If a breach ever affects your personal data and is likely to result in a risk to your rights, we will notify you and the relevant supervisory authority as the law requires.

12. Changes

We may update this policy. For minor changes we will revise the “Last updated” date above. For changes that materially affect how we use your data, we will tell you by email or in the application before they take effect.